Hotel Sierra Resort Hakuba

We had a nice room, lovely outlook, comfortable large bed, private onsen, what more could you want other than a car. Everything about our stay was great, but the hotel a little remote, so didn’t venture out at night due to the limited bus service. We used the local bus service to go skiing which worked well. The restaurant at the hotel was expensive, but they made up for it by offering complimentary hot food like miso soup and chicken curry and rice between 12-4pm, then complimentary drinks and snacks in the evening.

Absolutely top notch experience. We were kept happy 24/7 - snacks available all day, a few fantastic onsen options (private / public), resort’s shuttle bus to get around, helpful and knowledgeable staff, clean rooms with high quality daily service

Rooms: We had the Executive Suite which had a living room and bedroom and a tub on the balcony too facing the courtyard. It was spacious for a family of 4. I think the living room had two sofa couches, but because we have little kids we didn't use it. It was on the East wing which seems like the larger rooms on that side. Everything was clean and in good condition. There was an air room filter and heat control. Also heated floors in the bathroom sink area which we used to dry our snow clothes and gloves. Our toilet had a lid which opened automatically and flushed automatically. The best toilet! At least in my wing of the building it was quiet. I hardly heard any noise outside, through the walls or outside my door. I think I didn't visit during a busy time, but non-the-less the rooms seem pretty sound proof. They refresh your room everyday and replace the water bottles, towels, toiletries and yukata. I saw staff cleaning the outside of room windows so it seems they work hard to keep the rooms clean. The hotel's general appearance is older and some things like the hallway carpet needs updating. Also the private onsens don't have a bathing area and that needed repair. The public onsen is nicer than the private ones. Service: All the staff is nice and helpful if you ask questions. The staff at the breakfast buffet are a bit sleepy and the younger generation, but hey. . .I'd be like that too if I had to wake up early and work late. I think the staff were the same ones during dinner. So they must have some kind of split shift. The country has a more laid back feel, so unlike in Tokyo where they have a lot of staff meandering around, the staff here are more in the background. Of course if you need something, they are always around to ask questions and there are always people at the front desk to welcome incoming people. Location: Its not easy to get to and from the ski hills if you're using all the different shuttle busses.

Free snacks and wine in the lounge for guests is wonderful after a day of skiing. All of the staff were extremely friendly and the room was well kept. The private Onsen opens up for booking at 3pm daily which was great!

Beautiful hotel in natural location. Our room was comfortable with a great forest view and radiant heat floors. Natural Onsen, massage chairs, breakfast buffet and wonderful French restaurant. On site parking. Very kind responsive staff